Refund Policy
Last updated: October 17, 2026
We want you to be happy with Story Makers AI. This policy explains how refunds work for plans and video packs.
1. Purchases on our website
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
- 14-day money-back guarantee. You can request a full refund within 14 days of your purchase, or within 14 days of a subscription renewal, for any reason.
- How to request a refund. Use the link in your Paddle receipt email, contact Paddle at paddle.net, or email us at mert@polyquegame.com with the email address you used at checkout. We reply within 2 business days.
- How you get your money back. Approved refunds are returned by Paddle to your original payment method, usually within 5–10 business days depending on your bank.
- Cancelling a subscription. You can cancel at any time with the link in your receipt email or at paddle.net. Cancelling stops future renewals; you keep access until the end of the period you have paid for. After the 14-day window, earlier periods are not refunded unless the law of your country requires it.
- What happens after a refund. The plan access or video credits from the refunded purchase are removed from your account. Videos you already downloaded stay yours.
- Nothing in this policy limits your rights under the mandatory consumer protection laws of your country, or under Paddle's Buyer Terms.
2. Purchases in the iOS or Android app
Purchases made in the iPhone/iPad app are billed by Apple, and purchases in the Android app by Google. We cannot issue refunds for them ourselves; request a refund from the store:
- Apple: reportaproblem.apple.com
- Google Play: Google Play refund policy
3. Contact
Polyque Games Yazılım Animasyon Prodüksiyon Ticaret Limited Şirketi, Küçükbakkalköy Mah. Selvili Sk. No: 4 İç Kapı No: 20, Ataşehir, 34750 İstanbul, Türkiye. Email: mert@polyquegame.com. Support: storymakersai.com/support.
İade Politikası (Türkçe özet)
Web sitesinden yapılan satın alımlarda satış işlemini çevrim içi satıcımız Paddle.com yürütür; tüm siparişlerde Merchant of Record (satıcı) Paddle.com'dur ve iadeleri Paddle yapar. Satın alma ya da abonelik yenilemesinden sonraki 14 gün içinde sebep belirtmeden tam iade isteyebilirsin: Paddle makbuz e-postasındaki bağlantıdan, paddle.net'ten ya da mert@polyquegame.com adresine yazarak. İade, ödeme yaptığın yönteme genellikle 5–10 iş gününde döner; iade edilen satın almanın kredisi ya da plan erişimi kaldırılır. Aboneliği istediğin zaman iptal edebilirsin; ödediğin dönemin sonuna kadar kullanırsın. Uygulama içi (App Store / Google Play) satın alımlarda iadeyi Apple ya da Google yapar.